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1993-05-04
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144 lines
DELRINA TECHNOLOGY INC.
895 Don Mills Road 6830 Via Del Oro
500-2 Park Centre Suite 240
Toronto, Ontario San Jose, California
Canada M3C 1W3 U.S.A. 95119-1353
Product Support Numbers
BBS:(416)441-2752 WinFax PRO 3.0 Only:(416)441-0921
Fax Back:(416)443-1614 All Other Products:(416)441-1026
Fax:(416)441-0774
======================================================================
T E C H N I C A L N O T E S
Product: WinFax PRO 3.0, WinFax PRO 2.0, WinFax LITE, WinFax 2.0
Document No.: 2057
Document Date: April 1, 1993
======================================================================
Subject: "General Protection Fault" and "Unrecoverable Application Error"
Situation:
==========
The error message "General Protection Fault" (GPF) or "Unrecoverable
Application Error" (UAE) appears when using WinFax.
Solution:
=========
1. Windows and many Windows applications, including WinFax, create
temporary files. Sometimes these temporary files can become
damaged or they are not deleted when they should be. This often
occurs if you reboot or turn off your computer without properly
exiting Windows. To ensure damaged or unnecessary temporary files
do not become a problem, you should routinely delete Windows 3.x
temporary files.
Note: You must delete these temporary files from DOS without
Windows running.
(a) In your WINDOWS and WINDOWS\SYSTEM subdirectories, delete all
.TMP files.
(b) At the DOS prompt, type SET and press ENTER. Note the
subdirectory identified in the line TEMP=. Go to that directory
and delete all temporary files. At the DOS prompt, type ...
DEL *.TMP
... and press ENTER.
2. Check for and fix errors on your hard disk. At the DOS prompt,
type ...
CHKDSK /F.
... and press ENTER.
Note: See your DOS manual for more information on the DEL command and
the CHKDSK utility. If you are using a disk compression program
for example, Stacker or Superstor check the compression program's
manual to see if using CHKDSK is suitable.
If doing steps 1 and 2 above does not correct the situation, there may be
a conflict among WinFax, Windows and another software. Try each of the
following to resolve the conflict.
1. Create a system disk and copy the current AUTOEXEC.BAT and CONFIG.SYS
files to it.
Note: See your DOS manual for more information on creating a system
disk (using the FORMAT command).
Edit each of these files to remove lines referring to programs,
including TSRs (Terminate but Stay Resident programs). To remove a
line, add "rem" to the start of the line. This changes the line to
a non-executable remark, for example, rem C:\DOS\GRAPHICS. To make a
line executable again, delete "rem" in the line.
Do not remove the lines starting FILES= and BUFFER=, and make sure
both of these lines are set to at least 20. Do not remove any other
lines considered absolutely necessary for the operation of the system
(for example, a compression driver that increases the capacity of a
hard disk).
2. Use a standard setup in Windows. For example, change the [boot]
section of the Windows SYSTEM.INI to be similar to the following.
shell=progman.exe
mouse.drv=mouse.drv
sound.drv=mmsound.drv
comm.drv=comm.drv
keyboard.drv=keyboard.drv
system.drv=system.drv
display.drv=vga.drv (or ega.drv, cga.drv, ...)
To change a setting temporarily in a Windows initialization file
(e.g. SYSTEM.INI), add a semicolon (;) to the start of the setting
you want to change, and then add the changed setting. A semicolon
changes the setting to a comment, for example,
;display.drv=mgraf.drv
display.drv=vga.drv
To change the setting back, delete both the semicolon and the changed
setting.
Note: For more information on editing Windows initialization files,
see WININI.WRI and SYSINI.WRI in Windows 3.1, or WININI.TXT
and SYSINI.TXT in Windows 3.0. These files are found in the
WINDOWS directory.
In the Windows WIN.INI file, make sure the LOAD= and RUN= lines are
blank and the Windows Startup group in Windows 3.1 is empty.
3. Start your computer using the boot disk, run Windows and repeat the
steps that initially caused the GPF or UAE. If the situation is not
corrected, go to step 4. If it is, then begin adding the removed
programs and TSRs one by one to your AUTOEXEC.BAT and CONFIG.SYS
files, and change back one by one any lines you changed to your
SYSTEM.INI. After each addition, check if the situation still exists
by rebooting the system and retrying the steps that caused the GPF
or UAE.
If you change SYSTEM.INI or WIN.INI settings you must restart
Windows each time for the changes to take effect.
4. If doing steps 1, 2 and 3 does not correct the situation, record the
following information ...
- Your system configuration, that is, programs running, amount of
RAM and hard disk space.
- The steps leading up to the GPF or UAE, and the exact error
message received.
- If you are using Windows 3.1, create a Dr. Watson log. In the
Windows Program Manager, select Run in the File menu, and type
DRWATSON.EXE. Switch to WinFax and perform the steps which caused
the GPF or UAE. See your Microsoft Windows User's Guide for
information on using Dr. Watson.
Call Delrina Product Support if you require further assistance.
Related Document: 2061 WordPerfect 5.2 for Windows: GPF When Printing
to WinFax